Terms & Conditions

By placing an order with Trinity Far East on the website or when calling our customer services team, you are agreeing to the following terms and conditions:

Making Changes to Your Order

Trinity Far East will try our very best to make any last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 1 day before delivery.

Cancellations

Cancellations must be made at least 24 hours in advance and will be subjected to a 10% surchage. Otherwise, a 50% cancellation charge is applicable. For orders where delivery has been attempted, the full price applies. To cancel your order, you may call Trinity Far East hotline at (+65) 6746 1012 or e-mail us at info@trinity.com.sg, citing your name, order number and contact details as reference. All email cancellations will only be valid with the reply from Trinity Far East.

Promotions

At our discretion, from time to time, Trinity Far East may offer its products at discounted prices. These offers are valid from the time it was introduced and to the end date of the offer. They cannot be used for purchases before the offer introduction date or after the offer ends. As the special offers are subjected on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information.